Free if minimum order = 300 € excl. VAT
Participation in the shipping costs for small parcels that can go by post / Colissimo = 5 € including taxes.
For shipping costs for urgent deliveries by Chronopost = 15 € including all taxes
For larger packages (heavier, larger, manual and electric machines but less than 20 Kg) that must go by TNT = 10 € including taxes.
For larger packages (very heavy and sizeable, 20 Kg and more, radial electric type machines which must go by carrier courier = 20 € including taxes.
Participation in shipping costs for shipments abroad (excluding France) which must go by carrier courier = 25 € including taxes.
Returns procedure, if under warranty: the cost of returning goods is met by the buyer. Costs of returning goods to buyer is met by ACTION BRICOLAGE if product is under guarantee.
If not under warranty, but for repair: round-trip charge to be met by the buyer.
MONDIAL RELAIS network which allows deposits of parcels up to 130 Kg!
Terms and Conditions - C.G.V.
These general terms and conditions constitute a long distance selling agreement defining the rights and obligations of PRCI SAS, operating under the brand ACTION BRICOLAGE, and of the customer in connection with the sale of the products referenced on the site www.action.com BRICOLAGE.fr.
For any questions or complaints relating to the products, orders, personal data, right of retraction, application of guarantee of the products, the customer can contact the company PRCI S.A.S at the following address :
Avenue du Moulin de la Jasse – ZAC du Larzat - B.P. 30
34750 Villeneuve Les Maguelone - France
The entire contents of the www.ACTION BRICOLAGE.fr site (illustrations, texts, labels, trademarks, images, videos) are the property of ACTION BRICOLAGE and the company PRCI SAS Any reproduction in whole or in part of this site is prohibited, Unless expressly authorized in advance. PRCI S.A.S. does not authorize the creation of hypertext links unless expressly agreed in advance.
The company PRCI S.A.S. cannot be held responsible for the temporary or permanent damage caused to the computer system of the customer nor any losses or damages that would be suffered especially following the access or the navigation on its site.
The present conditions of sale are concluded between the company PRCI S.A.S., hereinafter called "ACTION BRICOLAGE", and the persons wishing to make a purchase via the Internet site www.ACTION BRICOLAGE.fr.
The fact of placing an order implies the full and unreserved adhesion of the customer to the general conditions of sale hereinafter set forth. The validation of the order confirms the full acceptance of the present conditions of sale by the customer.
In any event, ACTION BRICOLAGE reserves the right not to satisfy any request from the customer which would derogate from its general conditions.
The fact that ACTION BRICOLAGE does not avail itself at any time of one of the present conditions cannot be interpreted as being a waiver to avail itself at any time of any of the said conditions. The cancellation of a clause in these general conditions will not affect the validity of the general conditions as a whole.
ACTION BRICOLAGE takes great care in bringing information on the essential characteristics of the products online, including technical descriptions from its partners and suppliers and photographs illustrating the products. Editorial data (photographs, texts, graphics, technical data sheets, descriptive data) are mostly produced by builders or manufacturers, reproduced under their supervision and with their agreement.
In this regard, ACTION BRICOLAGE undertakes to respond to any additional requests for information about the products. In any event, ACTION BRICOLAGE cannot be held liable for any changes or errors concerning the description of the characteristics of the product purchased, unless the essential characteristics of the product are affected.
The client declares that he / she has the capacity to conclude this contract, to have the legal majority and not to be under guardianship or curatorship.
The customer will place an order as indicated on the site. He undertakes to fill in the order, ensuring that the necessary and complete information is accurate. In any case, the Customer is responsible for the information entered during the order taking. In case of error in the recipient's name (name, address, etc.), ACTION BRICOLAGE cannot be held responsible for delays in the delivery of products.
The payment of the order by the customer will firmly and definitively formalize the contract of distance selling concluded with ACTION BRICOLAGE.
Price and payment
The sales prices of the products mentioned on www.ACTION BRICOLAGE.fr are indicated in euros, all taxes included, except delivery costs. The delivery costs can be calculated by the customer as the product is selected.
In any event, their amount is indicated at the end of the online order, before its validation. The price invoiced to the customer is the price specified on the order confirmation including the price of products excluding VAT and TTC plus the price of transport.
The unit prices of the electrical and electronic equipment and materials indicated on the site www.ACTION BRICOLAGE.fr, in the catalogs and promotional documents of ACTION BRICOLAGE, eco-participation included.
ACTION BRICOLAGE reserves the right to modify its sale prices at any time. However, no post-order changes can be made. The tariff applicable to the products ordered, is that indicated on the site on the day of the order.
Orders are payable in euros, in full and in cash.
The methods of payment proposed are :
- The bank card (visa, carte bleue, mastercard). The amount of the order will be debited at the time of shipment of the parcel.
- By check. Please note that the order will only be processed once the check has been received and checked. This may take a few days.
- By bank transfer. The order is processed only on the date of receipt of the transfer to the account of the company.
The availability of products
The products are offered for sale within the limit of the available stocks and possibilities of procurement from the suppliers of ACTION DIY.
In the event that one of the ordered products is not available during the preparation of the customer's order, ACTION BRICOLAGE agrees to contact the customer by e-mail within 7 days of the date of his order to inform him of the deadlines for this product to be delivered.
If a product cannot be supplied, it will be proposed to the customer to be referred to another quality product, characteristics and equivalent prices or to cancel his order. In case of cancellation of the order of the product concerned by the customer, the refund of the unavailable product will be made at the latest within 14 days following the receipt of the sums paid by the customer.
Delivery / reception
The delivery is made to the address mentioned by the customer on the delivery form. This is done at the entrance of a customer's home if it is a house, or in the hall of the building if the client lives in an apartment. The carrier is not required to deliver the parcel to the inside of the customer's home. It is accompanied by the invoice of the products.
Delivery is deemed to be made by ACTION BRICOLAGE upon delivery of the products ordered by the carrier to the customer. The transport will be carried out by an independent company. The customer agrees to sign the delivery note for the products. In case of absence of the customer at the time of delivery, this customer has a delay of 15 working days to go to withdraw the parcel from the Post, from the deposit of the notice of passage. If this period is exceeded, the package will be returned to DIY ACTION.
ACTION BRICOLAGE agrees to deliver the consumer customer within a maximum of 30 days from the confirmation of order. In case of exceeding more than 7 days of this deadline and in case of force majeure, the customer will be able to denounce the contract of electronic sale concluded with the company ACTION BRICOLAGE by registered letter with acknowledgment of receipt. In this event, ACTION BRICOLAGE undertakes to reimburse the customer within 14 days of receipt of the registered letter.
It is the customer's responsibility to check the condition of the packaging and products and the number of products on receipt.
In all cases, it is the customer's responsibility in case of dispute, deterioration of the product during transport, damage, missing or delay, to make clear and precise declarations on the document of delivery or reception of the carrier, And to notify the carrier by registered letter with acknowledgment of receipt of a justified protest within three days, excluding public holidays, following receipt of the goods.
Without prejudice to the provisions to be made with regard to the carrier, claims regarding apparent defects or non-conformity of the delivered product must be made to ACTION BRICOLAGE in writing within 3 days from the date of delivery or Product availability. It will be up to the customer to provide any justification as to the actual defects or anomalies noted in particular by sending ACTION BRICOLAGE a photocopy of the letter of reservation addressed to the carrier and a photocopy of the delivery note mentioning the reserves. He shall leave all facility for the detection of these defects to ACTION BRICOLAGE. After this period, no professional or legal amicable claim will be accepted.
In any event, ACTION BRICOLAGE cannot be held responsible for any delay or defect of delivery due to a case of force majeure or a fault of the customer.
Pursuant to Article L121-20 of the French Consumer Code, the consumer has a 14-day withdrawal period from the date of receipt of the ordered products.
The customer must return the products, at the same address, within the withdrawal period, in their original packaging, unused and in perfect condition, without any trace or mark, with all the accessories (including the package leaflet). The product must be returned with a duplicate of the invoice accompanied by a returns voucher duly completed. The cost of returning the products will be borne by the customer. If all the conditions required for the return of the products are not respected, ACTION BRICOLAGE will be able to deduct from the sums to be reimbursed, if necessary, a share of the selling price corresponding to the sale price of the missing products, repair, replacement and / or refurbishment of potentially degraded products.
ACTION BRICOLAGE undertakes to reimburse the consumer customer within 14 days of receipt of the registered letter AR specifying the consumer's desire to retract.
ACTION BRICOLAGE reserves the right to defer refund until recovery of the product or until the consumer has provided proof of shipping.
The use of the product will be carried out under the sole responsibility of the customer.
The customer declares to be aware that the products marketed by ACTION BRICOLAGE may contain dangerous elements. Therefore, ACTION BRICOLAGE recommends that the customer use the purchased product in compliance with the safety instructions and the recommendations of use specified on the description of the product on the site www.ACTION BRICOLAGE.fr, on the packaging of the product and on the possible operating instructions.
Under these conditions, the customer is obliged to ensure that the product is kept in good condition, to use in accordance with its intended purpose, in particular in accordance with the instructions given by ACTION BRICOLAGE and the manufacturer.
In this regard, the customer is not advised to make any changes to the product, install accessories, ancillary parts or any other devices on the product.
The customer is obliged to store and use the products in accordance with the regulations in force and to respect all legal obligations. ACTION BRICOLAGE can under no circumstances be held responsible for defects and deterioration of the products delivered following abnormal or non-conforming conditions of storage and use after the delivery of these products.
In the event of a defect or claims, the customer must leave to ACTION BRICOLAGE any facility to detect any defects or anomalies.
In the event of a defect, the products concerned may be returned to ACTION BRICOLAGE. No returns will be accepted for any reason whatsoever, without prior written agreement of ACTION BRICOLAGE. Products found to be defective or non-compliant by customers will be refunded or replaced at the option of ACTION BRICOLAGE. The possible expense of returns are the responsibility of ACTION BRICOLAGE.
When the liability of ACTION BRICOLAGE is incurred as a result of a fault on its part, the repair applies only to the direct damage, personal and certain damages that the customer has suffered to the explicit exclusion of the repair of all damages and / or indirect and immaterial damages such as financial damage, damage to the image ... The amount of damages that ACTION BRICOLAGE may be required to pay under the aforementioned conditions is in any event limited to the amount of the order.
ACTION DIY is not responsible for any prejudice on life, body and health.
In any event, ACTION BRICOLAGE declines any responsibility for the following:
- Normal wear and tear of its products
- Damage or accidents resulting from negligence, faulty monitoring or improper maintenance or use
- Damage resulting from modifications, incorporations or repairs of the product not made by the company PRCI S.A.S.
- Damage resulting from a failure to comply with recommendations for the use of the products mentioned in the product description
In case of an event of force majeure, an unforeseen event or external cause, in particular as a result of fires, floods, total or partial strikes, business closures, interference with travel, voluntary degradation, theft, changes in regulations , The impossibility of being supplied with raw materials, breaches of energy supply, malfunctioning or interruptions of the electrical or telecommunications networks ... ACTION BRICOLAGE will be freed of right and without compensation of its obligation of issue and from the date of occurrence of the events and undertakes to notify the customer as soon as possible.
ACTION BRICOLAGE shall not be liable for any temporary or permanent damage caused to the customer's computer system or any loss or damage that may be suffered, in particular as a result of accessing or browsing the www.ACTION BRICOLAGE.fr site.
The transmission of data via the Internet can lead to the occurrence of errors and / or the fact that the site is not always available. Therefore, ACTION BRICOLAGE cannot be held responsible for the unavailability or interruption of online service.
SAV and Warranty
Except in the case of legal warranties or manufacturer warranties, the products marketed by ACTION BRICOLAGE are guaranteed for a period of one year according to the indications given in the description of the product. The warranty runs from the date of receipt of the product by the customer. The guarantee is limited to exchange, refund or repair. The guarantee is excluded in case of normal wear and tear or damage caused by improper use or incorrect use, in particular in the event of incorrect connections, overvoltages, mechanical alterations, falls, lack of maintenance.
It is brought to attention that ACTION BRICOLAGE cannot be held responsible in case of refusal of the manufacturer to apply its guarantee for the legitimate reasons.
To be eligible for the product warranty, proof of purchase and the original packaging will be requested.
Computing and freedom
ACTION BRICOLAGE collects, records, exchanges, uses and transmits personal data of Internet users in the execution of orders placed on the site, customer relations, advice and customer services as well as for the preservation of the commercial interests of ACTION BRICOLAGE, In particular for the purpose of preserving the evidence. To the extent necessary to fulfill the obligations of ACTION BRICOLAGE, the latter transmits personal information to third parties, for example the carrier.
The customer has the right to access, modify, rectify and delete data concerning him or her in accordance with French law "Informatique et Liberté" N ° 78-17 of January 6, 1978. To exercise this right, just send a letter to PRCI SAS.
By registering on www.ACTION BRICOLAGE.fr, the customer undertakes to provide sincere and genuine information concerning themselves. The disclosure of false information is contrary to these general conditions.
For statistic and display purposes ACTION BRICOLAGE informs the client that cookies store certain information that is kept in the memory of its hard disk. These cookies also allow ACTION BRICOLAGE to propose to the customer the offers best suited to his needs according to the products he has already selected on previous visits. These cookies do not contain any confidential information about the customer.
The parties agree that these conditions and their consequences are subject to French law. The language of the present and the relations between the parties is French.
Any disputes between professionals will be within the exclusive jurisdiction of the Court of the jurisdiction of the registered office of ACTION BRICOLAGE to which it is made expressly and in advance attribution of jurisdiction even in the event of call of guarantee or plurality of defendants.
Mandatory information for customers
Pursuant to Article L.211-15 of the Consumer Code, Articles L 211-4, L 211-5 and L 211-12 of the Consumer Code are reproduced below, as well as Article 1641 and the first paragraph of article 1648 of the Civil Code, provisions of which the Customer expressly acknowledges having read prior to his order.
Article L211-4 of the Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects of conformity existing at the time of issue. They also must deal with answers to the lack of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to them by the contract or was carried out under their responsibility.
Article L211-5 of the Consumer Code
In order to be in conformity with the contract, the property must: 1 °Be fit for the purpose normally expected of a similar product and, if applicable: - correspond to the description given by the seller and possess the qualities presented by the seller to the purchaser in the form of a sample or model; - present the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.
Article L211-12 of the Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 of the Civil Code
The seller shall be liable for the hidden defects in the goods sold which render them unsuitable for the purpose for which they are intended, or which reduce the use so much that the purchaser would not have bought it, or would have given a lesser price if he had known them.
Article 1648 of the Civil Code
The action resulting from the defects must be brought by the purchaser within two years from the discovery of the defect.
When acting as a legal guarantee of conformity, the consumer customer:
- Benefit from a period of 2 years as from the delivery of the goods to take action;
- Can choose between the repair or the replacement of the goods, subject to the cost conditions provided for by article L211-9 of the Consumer Code;
- Exemption from proof of the non-conformity of the goods during the six months following the issuance of the goods. This period shall be extended to 24 months from 18 March 2016, except for second-hand goods.
The legal warranty of conformity applies irrespective of the commercial warranty that may have been granted.
The customer may decide to implement the guarantee against the hidden defects of the product sold within the meaning of Article 1641 of the Civil Code. In this case, it can choose between the resolution of the sale or a reduction.